Shipping policy

Shipping Locations

We are excited to offer free worldwide shipping on every order! Take advantage of this limited-time promotion, as we usually provide free shipping on orders over $85. We ship to almost every country, although transit times may vary depending on the destination.

Order Processing and Delivery Time

All orders are processed and shipped as quickly as possible from our various domestic and international warehouses, using the fastest available shipping method for your location. Handling and processing typically take 1-3 business days. The standard delivery time is between 10-20 business days, though you may receive your items sooner depending on your location. Please allow additional time during peak seasons due to potential postal delays, which are beyond our control. Factors such as distance, customs, and natural disasters may also cause delays. Each order includes tracking information and carrier details. In the event your package does not arrive, you are eligible for a refund or replacement. For assistance, please contact us at info@lamaisondecora.com.

Tracking Information

You will receive a tracking number as soon as your order is shipped. Occasionally, there may be delays beyond our control, such as postal delays or customs inspections. We appreciate your patience and understanding in these situations.

Lost Packages

All orders are shipped with insurance to safeguard against lost packages. If your package is held at customs, lost in transit, or returned to us, we've got you covered. While postal services are beyond our control once the package leaves our warehouse, we will resend a new package with priority shipping and full tracking if necessary. Please refer to our refund and return policy for more details on when these may apply to shipping issues.

Customs Fees and Import Taxes

All prices on our website are in USD and include taxes on our end. However, depending on your location and local laws, you may be responsible for duties and taxes upon receiving your order. Import taxes, duties, and customs fees are determined by your local customs office and are your responsibility. These charges are not covered by us, and we are not responsible for delays caused by customs. For more information on potential charges, please contact your local customs office.

Extended Delays

In some cases, delivery times may exceed our standard policy. If this occurs, please contact us as soon as possible, and we will do our best to assist you with any issues within our control.